Missouri Department of Revenue Working to Shorten Lines at License Offices

(MissouriNet) Efforts are underway to shorten the wait times at driver’s license offices in Missouri. Rod Jetton is Deputy Director of the Department of Revenue’s motor vehicles and drivers’ license division. He says the state will launch a new compliance program in October to make sure license offices keep wait times down to 15 or 30 minutes max, depending on their contract with the state:

“We’re going to start having our field coordinators get out there and do audits and check to see what is the wait time in this office. Are they meeting their 15 or their 30-minute wait time? Usually where you see these long lines is it’s at an office that’s maybe understaffed. They’re supposed to have 8 or 9 stations working, moving people through quicker, and sometimes they’ll only have two or three.”

Jetton also says the current operating system used by license offices will be replaced, though it’s expected to take at least two-and-a-half years to get it ready.