Missouri Veterans Homes Chosen For Customer Experience Awards

All seven Missouri Veterans Homes have received “Best in Class” Customer Experience Awards from the Pinnacle Quality Insight for 2024. The Missouri Veterans Homes in Cameron, Cape Girardeau, Mexico, Mt. Vernon, St. James, and Warrensburg have won this award for five consecutive years. MVC also received a 100% resident satisfaction rating. The Pinnacle national average is 79.2% in this category.

Pinnacle is a customer satisfaction measurement firm with 26 years of experience in post-acute healthcare; it conducts over 150,000 phone surveys each year and works with more than 2,500 care providers. During the telephone survey, Veterans and their family members are asked open-ended questions and to rank facilities in specific categories. MVC has contracted with Pinnacle since 2019 to help obtain objective feedback on Veteran and family satisfaction as part of its commitment to providing the highest level of care to those we serve.

The Missouri Veterans Commission operates seven state Veterans Homes, five State Veterans Cemeteries, and the Veterans Services Program.