MOHELA Scrutinized in U.S. Senate Hearing

The Missouri Higher Education Loan Authority is being targeted by a U.S. Senate subcommittee following numerous complaints of poor customer service from student loan borrowers.

MOHELA is facing two class-action lawsuits that accuses the quasi-government agency of failing to process and make decisions for borrowers in a timely manner.

Kansas City Mayor Quenton Lucas testified at the hearing on what some of his city’s residents experienced:

MOHELA C-E-O Scott Giles did not attend the hearing, but Scott Buchanon of the Student Loan Servicing Alliance spoke on behalf of the agency.

He testified that MOHELA is performing the best that it can as it tries to navigate a “constant shifting” in expectations.