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Evergy Alerts Customers Of New Scam Alert

Evergy reports scammers are using a new tactic in attempting fraud of Evergy customers. The company reports callers claiming to be Evergy representatives are telling customers they have been overcharged on their electric bill and are owed a credit. The individual asks for credit card information to apply the refund. If a call like that is received, Evergy says the calls do not originate from Evergy. Customers may verify an individual is from Evergy by calling the Customer Contact Center before giving any personal information.

In most cases, the caller claims to be an Evergy customer service representative to get the customer to provide credit card information or other personal information, telling the customer a check has bounced or he/she has a past-due bill. Imposters will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection.

It is suggested that if you can’t verify that you’re speaking with an Evergy employee, do not give them the information. Evergy Missouri service areas and Evergy Kansas Metro may reach customer service toll-free at 1-888-471-5275.

Employees will carry Evergy employee identification. For a service appointment, they may be driving an Evergy vehicle or wearing Evergy branded clothing. Evergy does not perform door-to-door sales. Evergy employees rarely need to enter a customer’s home.

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